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Store Terms & Conditions (THE DETOUR)

Last updated: 31/05/2026

These Terms & Conditions (“Terms”) apply to purchases made through THE DETOUR online store operated by DETOUR MEDIA PTY LTD – THE DETOUR (ABN 58 697 293 057) (“we”, “us”, “our”). By placing an order on https://www.thedetour.online/ you agree to these Terms.

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1) Contact

Email: info@thedetour.online Phone: 0418 577 769 Location: Australia

 

2) Products & availability

• Product descriptions and images are provided as accurately as possible. Colours may vary depending on your screen.

• Stock may be limited. We may update, change, or discontinue products at any time.

 

3) Pricing & currency

• All prices are shown in AUD unless stated otherwise.

• Prices may change at any time. The price charged is the price shown at checkout at the time you place your order.

• Any applicable taxes and shipping fees are shown at checkout.

 

4) Orders

• When you place an order, you’re making an offer to buy. We may accept or decline an order (including due to suspected fraud, stock issues, or pricing errors).

• You’ll receive an order confirmation email. If we can’t fulfil your order, we’ll contact you and arrange a refund where applicable.

 

5) Payments

• Payments are processed via our payment providers through Wix checkout.

• We don’t store full payment card details.

 

6) Shipping & delivery

• Shipping options, costs, and estimated delivery times are shown at checkout.

• Delivery timeframes are estimates only and may vary due to carrier delays or events outside our control.

• You’re responsible for providing accurate delivery details. If an order is returned due to an incorrect address, we may charge additional shipping to resend it.

 

7) Final sale / no returns

All sales are final. We do not accept returns, exchanges, or refunds for change of mind.

Nothing in these Terms limits your rights under the Australian Consumer Law. If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.

 

8) Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or you receive the wrong item, contact us within 7 days of delivery at info@thedetour.online with:

• your order number, and

• clear photos of the item and packaging.

We’ll assess the issue and, where required under Australian Consumer Law, arrange a replacement or refund.

 

9) Promotions & discount codes

• Discount codes must be applied at checkout and can’t be applied after an order is placed.

• We may change or end promotions at any time.

• Unless stated otherwise, discounts can’t be combined.

 

10) Intellectual property

All content on our site (including logos, videos, images, and text) is owned by or licensed to us. You must not use it without our permission.

 

11) Liability

To the extent permitted by law, we’re not liable for indirect or consequential loss. Our liability for goods is limited as required under Australian Consumer Law.

 

12) Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

13) Changes to these Terms

We may update these Terms from time to time. The version posted on our site applies at the time you place your order.

 

14) Governing law

These Terms are governed by the laws of Australia (and, where applicable, the State/Territory in which we operate). Courts in Australia will have jurisdiction.

If you want, tell me whether your store ships Australia-only or international and I’ll tailor the shipping section wording.